Refund policy
Return & Warranty Policy
At BadmintonHouse.com, we want you to be fully satisfied with your gear. If your purchase isn’t quite right, we are here to help. Please review our guidelines below to ensure a smooth return process.
1. Return Period
- Items can be returned within 14 days of the delivery date.
- All returns must be pre-authorized. Please email us at info@badmintonhouse.ca with your order number to start the process.
2. Condition of Items
To be eligible for a return, items must be in new, unused, and original condition with all tags and packaging intact.
- Rackets: The factory plastic wrap on the handle must be unbroken. Rackets that have been strung at your request (custom stringing) are considered customized and are Final Sale.
- Shoes: Must be unworn and in the original shoe box. Please do not apply tape or shipping labels directly to the shoe box; use an outer shipping carton.
- Apparel: Must be unworn, unwashed, and have all original tags attached.
- Shuttles & Accessories: Tubes of shuttlecocks, grips, and strings must be unopened and in their original sealed packaging.
3. Non-Returnable Items (Final Sale)
- Items purchased on Sale or Clearance.
- Rackets with the handle plastic removed or those that have been custom-strung.
- Used items or items showing any signs of wear.
- Gift Cards.
4. Refunds & Fees
- Refund Method: Refunds are issued to the original payment method or as store credit.
- Shipping Costs: Customers are responsible for all return shipping costs. Original shipping fees are non-refundable.
- Restocking Fee: A 15% restocking fee may apply to returns that require repackaging or to shoe returns sent back without a protective outer shipping box.
- Free Shipping Adjustment: If a return brings your original order total below the "Free Shipping" threshold, the standard shipping cost will be deducted from your refund.
5. Manufacturer Warranty
Important: Most rackets carry a 6-month manufacturer warranty against defects. Do not cut the strings if you suspect a frame crack, as manufacturers require the strings to be intact to analyze the tension pattern.
- Warranty does not cover "clashes" (hitting another racket) or accidental damage.
- The final decision on warranty claims rests solely with the manufacturer (Yonex, Victor, Li-Ning, etc.).
How to Request a Return
- Email Us: Contact info@badmintonhouse.ca with your order number and the reason for the return.
- Pack Securely: Ensure the item is in its original packaging and placed inside a proper shipping box.
- Ship It: Send the package using a trackable shipping method. We are not responsible for returns lost in transit.