Frequently Asked Questions

Orders are processed in 1–2 business days. The published delivery estimates are 3–7 business days for standard Canadian shipping, 1–3 for expedited Canadian shipping and 5–10 for U.S. orders. Carrier delays can affect these estimates. See the shipping policy and the options offered at checkout.

The current policy offers free shipping within Canada on orders over $200 CAD before taxes and discounts. Check your cart’s eligibility and final delivery cost at checkout.

Yes. We email your tracking number once the order ships. Follow the link in that email or enter the number on the carrier’s website.

Our published shipping policy covers Canada and the United States. For another destination, contact us before ordering to check availability. International duties and taxes are the customer’s responsibility.

We sell authentic equipment from the brands we carry, including Yonex, Victor, Li-Ning and Babolat. Warranty coverage depends on the brand and product. See our brands or ask about a specific item.

Start with a weight you can control and a comfortable grip, then consider balance and flex. Tell us your level, singles or doubles, budget and what you want to improve. For example, mention if your arm tires during drives or your clears fall short. Our racket guide and size guide explain the choices.

Lower tension around 18–22 lbs is generally more forgiving. Higher tension around 24–30 lbs asks for more consistent contact and a frame rated for that tension. Choose for your technique and comfort, and stay within the manufacturer’s range. See the tension guide.

Yes, from $35 CAD including string and labour. Stringing usually takes 2–3 days; we confirm the pickup time separately. Arrange a Friday or Sunday handover at Lewisville Middle School, 45 McAuley Drive, Moncton, through the stringing quote form.

Our adult club schedule is Fridays, 7–9 pm and Sundays, 4–6 pm at Lewisville Middle School, 45 McAuley Drive, Moncton. Check the club page for booking availability and session details.

Check grip, cushioning and outsole wear regularly, especially after 6–12 months of regular play. Replace shoes when grip or support deteriorates; playing frequency and court surfaces affect how quickly this happens.

Eligible gear has a 14-calendar-day refund window after delivery and must meet the product’s condition requirements. Check the refund policy before sending anything back; custom stringing and opened consumables have specific exclusions.

Email info@badmintonhouse.ca with your order number, the item and whether you want a refund or exchange. Wait for the return address and instructions before shipping it.

Exchanges may be available up to 30 calendar days after delivery when stock allows and the item remains in like-new, resalable condition. Email us first to confirm the replacement and return instructions.

Email us promptly with your order number and photos. Keep the packaging if it was damaged in transit. We will assess the issue and arrange the appropriate repair, replacement or refund under our refund policy; we cover reasonable return costs when the issue is ours or the product’s.

Checkout offers major credit cards, including Visa, Mastercard and American Express, plus available options such as Shop Pay, PayPal, Apple Pay and Google Pay. The checkout shows which methods are available for your order.

Payments are processed through Shopify’s encrypted checkout. We do not store your complete credit card information.

Any installment options available for your cart are displayed at checkout. Availability can depend on the order and payment provider.

No. You can use guest checkout. An account lets you view order history and save addresses for later orders.

Use the order or tracking link in your confirmation email. If you have an account, sign in to view your order history. Contact us with your order number if you need help.

Email info@badmintonhouse.ca as soon as possible with your order number and the requested change. We will check whether the order can still be changed before dispatch.

Use a protective case, replace worn grips and inspect strings for wear. Keep the racket out of hot cars and direct sun, and avoid prolonged exposure to extreme temperatures.

Follow the garment’s care label. For most pieces, wash cold with similar colours, avoid bleach and air dry when the label permits.