Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
We ship across Canada with the following delivery times:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Do you offer free shipping?
Yes! We offer free standard shipping on orders over a certain threshold. The current free shipping minimum will be displayed at checkout.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email so you can monitor your delivery every step of the way.
Do you ship internationally?
Currently, we only ship within Canada. We're working on expanding our shipping options in the future.
Products & Equipment
Are all your products authentic?
Yes, 100%! We only sell authentic badminton equipment from authorized brands. All products come with manufacturer warranties where applicable.
How do I choose the right racket?
Consider these factors:
- Skill Level: Beginners benefit from more flexible, head-heavy rackets; advanced players often prefer stiffer, head-light rackets
- Playing Style: Power players prefer head-heavy rackets; control players prefer head-light or even-balance
- Grip Size: Check our Size Guide for proper grip sizing
Check our blog for detailed buying guides, or contact us for personalized recommendations!
What's the difference between racket string tensions?
Lower tension (18-22 lbs) provides more power and is forgiving for beginners. Higher tension (24-30 lbs) offers better control and is preferred by advanced players.
Do you offer racket stringing services?
Please contact us directly for information about stringing services and customization options.
How often should I replace my badminton shoes?
Depending on frequency of play, badminton shoes typically last 6-12 months. Replace them when you notice reduced grip, worn outsoles, or decreased cushioning.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging with tags attached. See our Shipping & Returns page for full details.
How do I initiate a return?
Contact us at tikhonenkoigor@gmail.com with your order number and reason for return. We'll provide you with return instructions and a return authorization.
Can I exchange an item for a different size or model?
Yes! Contact us to arrange an exchange. We'll do our best to accommodate your request based on current inventory availability.
What if I receive a damaged or defective item?
Please contact us immediately at tikhonenkoigor@gmail.com with photos of the damage. We'll arrange a replacement or full refund at no cost to you, including return shipping.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Shopify Pay, Apple Pay, and Google Pay for secure and convenient checkout.
Is my payment information secure?
Yes! All transactions are processed through Shopify's secure payment system with SSL encryption. We never store your complete credit card information.
Do you offer payment plans?
Payment options may vary depending on your order total. Available options will be displayed at checkout.
Account & Orders
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and view your order history.
How can I check my order status?
If you created an account, log in to view your order history. Otherwise, use the tracking number sent to your email to monitor your shipment.
Can I cancel or modify my order?
Orders are processed quickly! Contact us immediately at tikhonenkoigor@gmail.com if you need to cancel or modify your order. We'll do our best to accommodate your request if it hasn't shipped yet.
Product Care & Maintenance
How do I care for my badminton racket?
Store in a protective case, avoid extreme temperatures, check string tension regularly, and replace grips when worn. Never leave rackets in your car or direct sunlight.
How should I wash my badminton apparel?
Machine wash cold with similar colors, avoid bleach, and air dry when possible. This helps maintain fabric quality and color vibrancy.
Still Have Questions?
If you can't find the answer you're looking for, please visit our Contact Us page. We're here to help and typically respond within 24 hours during business days!