Frequently Asked Questions
Choose a topic below. For a question about a booking, email info@badmintonhouse.ca with the name you booked under.
Club sessions
When and where do you play?
Fridays, 7–9 pm and Sundays, 2–4 pm at Lewisville Middle School, 45 McAuley Drive, Moncton, NB E1A 5R8. Use the main entrance and walk straight through to the gym. Players from Dieppe, Riverview and Salisbury come too. Dates and any cancellations are on the club page.
Who can play?
Adults of all levels, from first-time players to competitive players. You choose your level when you book and we match you with players at that level. Not sure of your level? We will help you find it on court.
Sessions are for adults. We are gathering interest in a junior training group with our coach; ask about junior training with your child's age and playing level.
Do I need a partner or a group?
No. We run doubles rotations and keep one court for singles, so you join games as soon as you arrive. Most people come on their own.
Can I use a court to practise instead of playing games?
Yes. If you and a partner want to drill serves, footwork or a particular shot for part of the session, say so when you check in and we will set you up on a court.
What should I bring?
Indoor court shoes and a racket. Plastic shuttles are included.
What happens when I arrive?
Arrive about 10 minutes early and check in with the organiser; your name is on the list from your booking. We put you into the rotation for your level.
Booking, payment and cancellations
How do I book, and what does it cost?
On the club page, pick one or more dates, choose your level, enter your name and pay online. $7.50 CAD per person, per session. There is no membership or season fee. Your confirmation email is your ticket.
Can I book for a friend?
Yes. Pay for your own spot first, then book again with your friend's name and level so we can set up the courts.
What if I need to cancel?
Cancel at least 5 hours before your session for a full refund by replying to your booking confirmation email. The full terms are in the refund policy.
What if a session is cancelled?
Which payment methods can I use?
Checkout offers major credit cards, including Visa, Mastercard and American Express, plus options such as Shop Pay, PayPal, Apple Pay and Google Pay when available. Payments run through Shopify's encrypted checkout, and we do not store your complete card information.
Do I need an account to book?
No. Guest checkout works. Keep your confirmation email; it is your ticket and the way to cancel.
Stringing
Do you restring rackets?
Yes, from $35 CAD including string and labour. Bring your racket to any club session, hand it to the organiser and pick it up restrung at the next session. No booking or quote needed, and you do not have to stay and play. See how drop-off works.
How do I pay for stringing?
Cash or e-transfer when you collect the racket. We confirm the price at drop-off.
Which string and tension will you use?
Tell us your usual setup if you have one. Otherwise we use a durable Yonex string at a tension that suits your level: roughly 20–22 lbs for beginners, 23–25 lbs for intermediate players and 26–28 lbs for advanced players with consistent contact, always within your frame's rated range. Thin-gauge strings such as BG66 Ultimax, Exbolt and Aerosonic cost more. Bring a sealed set of your own string and you pay labour only.
What if I can't make the next session?
Your racket waits for you. Pick it up at any later session.
What if something is wrong with the stringing?
If a knot slips or the string bed is uneven, bring the racket back and we will put it right. Stringing is final once completed, but if we make a mistake, such as the wrong string or tension, we redo the job at no charge.
Equipment advice
Do you sell equipment?
Not at the moment. We answer equipment questions at every session and in our guides, and we are developing brand partnerships for a future selection. See our equipment advice and authenticity page.
How do I choose the right racket?
Start with a weight you can control and a comfortable grip, then consider balance and flex. Tell us your level, singles or doubles, budget and what you want to improve. For example, mention if your arm tires during drives or your clears fall short. Our racket guide and size guide explain the choices.
What does string tension change?
Lower tension around 18–22 lbs is generally more forgiving. Higher tension around 24–30 lbs asks for more consistent contact and a frame rated for that tension. Choose for your technique and comfort, and stay within the manufacturer's range. See the tension guide.
How can I check whether a racket is genuine?
Seller history, the receipt and the manufacturer's guidance are the starting points. A serial number, hologram or clean paintwork alone cannot prove authenticity, and you should never bend or tension a frame to test it. Our racket authentication guide explains the official checks for Yonex, Victor and Li-Ning.
When should I replace my badminton shoes?
Check grip, cushioning and outsole wear regularly, especially after 6–12 months of regular play. Replace shoes when grip or support deteriorates; playing frequency and court surfaces affect how quickly this happens.
How should I care for my racket?
Use a protective case, replace worn grips and inspect strings for wear. Keep the racket out of hot cars and direct sun, and avoid prolonged exposure to extreme temperatures.
Still have a question?
We reply within 24 hours on business days, and you can ask the organiser at any session.
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